How Do I Find Information and Products?

ClocksMall.com has been designed to make browsing easy and convenient.  There are three options to view our products:

1. Keywords/Search: Simply type in any word (i.e.: wall clock, mantel clock), press "Go" and the closest matches to your search will be displayed in list form.
2. Organized Categories: You may browse by the organized categories along the left side of each web page.  
3. By Price: You can find the price list on the left side.  Simply click on the name in the left menu.

If you feel that you still cannot find a particular product; if you feel that a product is in a section where it does not belong, or if you believe that we are missing a particular item, please contact our customer service department.

How Do I Purchase Products on ClocksMall.com?

There are a few easy steps to buying an item and completing your order:

1. Add items to your shopping cart - Click on any "Add to Cart" button and the item will be added to your shopping cart.  You have not committed to buying anything yet and your credit card will not be charged.  You can change quantity, delete items and add products to your shopping cart at any time.

2. Checkout- Click "Proceed to Checkout" from your shopping cart.  Please type in your email address and password to continue with secure checkout if you are a return customer.  If you are shopping with us for the first time, please register to create an account.

3. Enter Billing/Payment Info.- Review your billing/shipping information, then enter the payment information on the next page.  ClocksMall.com is 100% secure and all information given is confidential and secure.

4. Confirm Your Order- You will be presented with a review of your order, billing and payment information.  Please review the information and press "Confirm Order."  Your order will be submitted for processing.

5. Order Receipt- You will be presented a receipt of your order.  Please print this and keep it for your records.  A copy of the receipt will also be sent to your registered email address.

Note:  Until you have confirmed your order, you can always edit/add/remove the items in your shopping cart.

How Does ClocksMall.com Offer Such Low Pricing?

Every product on ClocksMall.com is discounted.  Our large volume purchasing and warehouse-direct distribution allows us to offer these products at the lowest discount prices.  We buy directly from the manufactureres with no middle man involved and pass on the savings to our customers. You are sure to find the exact Seth Thomas products that you want at ClocksMall.com. In addition to that we ship from more than 2 different warehouses each covering a certain region of United States does lowering our shipping cost.

What Kind of Payment Does ClocksMall.com Accept?

ClocksMall.com accepts all major credit cards.  This includes American Express, Visa  and MasterCard.  We also accept money orders, although for this form of  payment you need to place the order through phone.

Does ClocksMall.com Guarantee All of Its Products?

Yes! ClocksMall.com prides itself on providing customers with only the highest quality brands.  In fact, we are so confident that you will be satisfied with our line of products that we offer a risk free, money back guarantee.  If you're unhappy with your purchase simply return your unopened order within 75 days for most products(30 days for some items see Return Policy for complete details) days from the date of purchase and we'll be happy to reimburse your initial investment, less shipping and stocking fees. Used and Damaged Poducts do not qualify for this offer. See our Return Policy for Complete Details


What should I do if there is a problem with the Clock that I ordered?

Please don't do anything. Just give us a call  as soon as possible at our Toll Free Number 1-866-936-0044 and we will help you to solve the problem or send a replacement to you. If you dont want to your product replaced and want to return it then it is considered a returned product and our Return Policy Applies. See our Return Policy for Complete Details

Can an Order be Canceled?

Due to our commitment to process orders quickly, once the checkout process is complete or phone order is placed, we immediately submitted your order to our order processing team.  We cannot cancel any orders once the order is received.  If you would like to return your item, please refer to our return policy.  However, if an item is on back order or out of stock then we can cancel the order. 

Order cancellation may be subject to an order cancellation fees 10% of the invoice total.


How  is My Order Shipped?

Your orders will be shipped by UPS, FedEx or USPS.  Please allow 3-14 days for delivery of most items.  Standard domestic shipping rates apply.  Rush shipping is available. You need to place an order on the phone for rush delivery.

Grandfather clock, large floor clock, large curio cabinet or some large items will ship via reliable trucking freight company.  They will carefully transport your merchandise.  Normally, it will take approximately 7 to 12 business days or more for delivery depending on customer shipping address.  Once the item has arrived within proximity of local area, the trucking company will call you to arrange the delivery time with you.  Please at least give one full day window for the trucking company to deliver the shipment.

We are not responsible for the delay of shipping due to weather, accidents, or mistakes done by any postal service (including damages, scratches, and undeliverable address, stolen or lost packages)

Does the Flat Shipping Rate applies to All States?

No the Flat Shipping Rate does not apply to Alaska &  Hawai. Depending upon the order amount, we do offer the flat shipping rate to these states too.


What happens if an item is out of stock?

Most of the items are always in stock and are shipped within 1-3 business days. If an item is out of stock,  we will contact you as soon as possible

What is ClocksMall.com Privacy Policy?

ClocksMall.com will not divulge any information we receive from customers to anyone.  All information that you send us over our web site is safe and secure with Secure Socket Layer (SSL) technology.  The information in each order and transaction is 100% encrypted.  If you need additional information that you have not found in this section, please e-mail us.

How Do I Contact Customer Service?

Please call email us at sales@ClocksMall.com questions regarding order placement, processing, and delivery.