$0 Restocking Fees + No Hassle Returns

You will be 100% satisfied with your purchase from us!

In the unlikely event that you are not satisfied with the product(s) you purchase from ClocksMall.com, you can have the confidence that you can return or exchange the item within 75 days of purchase for a full refund.

Grandfather Clock, Floor Clock, Floor Globe, Curio Cabinet, Furniture, Large Items, Custom Order, Special Order can be returned/exchanged within 35 Days from the invoice date.  These items must be returned in unused condition. A refund will be issued less all shipping & handling fees associated with this return. If the grandfather clock or floor clock has been setup, it will be considered a used item and will not be returnable.  Custom/special order/unique items are not returnable.

All returned items to ClocksMall.com must be in unused and undamaged condition. Product in damaged, used or scratched condition will not be applicable for refund and will be returned back to the customer and the shipping charge will be charged on the cusotmer credit card. Item must also be packaged in the original manufacturer's box. All of the products parts, accessories, registration cards, etc must be returned for full credit.

Your refund or exchange will be processed within 1 or 2 weeks after your merchandise is received and inspected.  

If there is some technical problem with an item that has been used, then please return it to the manufacturer for repair/replacement (Manufacturers' address listed below). We do not hold responsibility of used items.


**IMPORTANT NOTE**  The actual shipping cost you must pay to return an item to us may not match our flat promotional shipping rates or free shipping promotion.  For example, we may ship an item to you for free, but the actual shipping cost is what will be deducted from your credit might be $10.50. Similarly if you order more than 2 items and want to return one of them the actual shipping cost to ship the item will be deducted.

merchandise that is not eligible for return:

    1.  Merchandise that has been used, altered (i.e. engraved, sized, etc.) or damaged 
     by the customer.
    2.  Merchandise requiring repair after 7 days of delivery of item. (Warranty service is 
     provided by the manufacturer)


replacement policy for defective products

We ship every thing new, but if somehow there is a defect with the product, we will happily replace it with a brand new one. Any defect or damage should be reported to us with in 7 days of delivery of item. If defect or damage is not reported to us with in 7 days of delivery then customer is responsible for sending the clock directly to manufacturer for repair.

Upon receiving the item from Customer, if during inspection we did not find the defect mentioned by the customer then we have the right to charge the customer credit card for any return label that was paid by us.

Item send to us after the 7 day deadline will either be returned to Customer or will be charged the cost of repairing the item. If item is being returned to customer, Customer will be charged for the shipping cost(s) of returning the merchandise back to them.


How to Return a Product
 
In the unlikely event you are required to return a product to ClocksMall.com follow these instructions:

1. Contact us to receive a RMA (Return Merchandise Authorization) number. An RMA is required to process a return.  Returns without authorization are subject to refusal .
2. Carefully repackage the product in the manufacturer's original packaging, making sure to include all parts and paperwork. Missing paperwork or parts will result in extra charge.  You may be required to place the manufacturer's box in a sturdier, shipping quality box.
3. Return the product via UPS or other insured shipping provider.  It is recommended that you insure the package and obtain a tracking number as ClocksMall.com is not responsible for loss or damage to merchandise that is being returned. Please insure the package for your purchase price.
4. Place a shipping label on the box and return the product to the address given below.  Please remember to include your RMA number on the shipping label. Do not write directly on the manufacturer's box- please use a shipping label so that the box may be reused. A box replacement charge will apply if the box is written upon.
5) Ship the Package to the following Address

ClocksMall.com
2137 Grand Ave
Santa Ana, CA 92705

If you have any questions about returning a product, please contact us.