$0 Restocking Fees + No Hassle Returns
You will be 100% satisfied with your purchase from us!
In the unlikely event that you are not satisfied with the product(s) you purchase from ClocksMall.com, you can have the confidence that you can return or exchange the item within 30 days of purchase for a full refund less a 3% merchant fees(credit card transaction fee) and the actual shipping charges that were incurred by us not the promotional flat rate.
All returned items to ClocksMall.com must be in unused and undamaged condition. Product in damaged, used or scratched condition will not be applicable for refund and will be returned back to the customer and the shipping charge will be charged on the cusotmer credit card. Item must also be packaged in the original manufacturer's box. All of the products parts, accessories, registration cards, etc must be returned for full credit.
Your refund or exchange will be processed within 1 or 2 weeks after your merchandise is received and inspected.
If there is some technical problem with an item that has been used, then please return it to the manufacturer for repair/replacement (Manufacturers' address listed below). We do not hold responsibility of used items.
**IMPORTANT NOTE** The actual shipping cost you must pay to return an item to us may not match our flat promotional shipping rates or free shipping promotion. For example, we may ship an item to you for free, but the actual shipping cost is what will be deducted from your credit might be $10.50. Similarly if you order more than 2 items and want to return one of them the actual shipping cost to ship the item will be deducted.
What should I do if there is a problem with the Clock that I ordered?
We ship every thing new, but if somehow there is a problem with the product, we will happily replace it with a brand new one. But if you want to return the product and not replace it, then the we will refund your money minus the restocking fees and the shipping charges.
How to Return a Product
In the unlikely event you are required to return a product to ClocksMall.com follow these instructions:
1. Contact us to receive a RMA (Return Merchandise Authorization) number. An RMA is required to process a return. Returns without authorization are subject to refusal .
2. Carefully repackage the product in the manufacturer's original packaging, making sure to include all parts and paperwork. Missing paperwork or parts will result in extra charge. You may be required to place the manufacturer's box in a sturdier, shipping quality box.
3. Return the product via UPS or other insured shipping provider. It is recommended that you insure the package and obtain a tracking number as ClocksMall.com is not responsible for loss or damage to merchandise that is being returned. Please insure the package for your purchase price.
4. Place a shipping label on the box and return the product to the address given below. Please remember to include your RMA number on the shipping label. Do not write directly on the manufacturer's box- please use a shipping label so that the box may be reused. A box replacement charge will apply if the box is written upon.
5) Ship the Package to the following Address
ClocksMall.com
623 S Westford St
Anaheim, CA 92807
If you have any questions about returning a product, please contact us.