Your orders will be shipped by UPS, FedEx or USPS. Please allow 3-9 days for delivery. Standard domestic shipping rates apply. Rush shipping is available. You need to place an order on the phone for rush delivery.

Grandfather clock, large floor clock, large curio cabinet or some large items will ship via reliable trucking freight company.  They will carefully transport your merchandise.  Normally, it will take approximately 5 to 12 business days or more for delivery depending on customer shipping address.  Once the item has arrived within proximity of local area, the trucking company will call you to arrange the delivery time with you.  Please at least give one full day window for the trucking company to deliver the shipment.

We are not responsible for the delay of shipping due to weather, accidents, or mistakes done by any postal service (including damages, scratches, and undeliverable address). We are also not responsible for stolen or lost packages.
 
Every order that we ship, a tracking number is emailed to you for that order. Please check your email 2-3 days after you place the order to make sure you have received the tracking number. You can log on to the concerned carrier's website and use the tracking number to track your package. The tracking number provides a way to keep on top of the shipping progress of your package and also to get the estimated delivery date for your package.

Due to security reasons, please be sure that an authorized adult will be at the shipping address given to sign for your package within the estimated arrival period. 

If no one is home to receive the package, your local carrier driver may leave the item at your doorstep area or the driver may hold onto the package for a second delivery attempt. If you know in advance that you will not be home to personally receive the package, you may leave a signed note for the carrier driver to make alternative arrangements.

If your order is being delivered to an office building, apartment complex or similar facility, or to a public institution such as a hotel, hospital, school, etc., the carrier may accept the signatures of mailroom employees, receptionists, and similar administrative personnel upon delivery. Upon signature or acceptance by such personnel, we shall be deemed to have fulfilled our entire delivery obligation for your order.

Change Shipping Information:
We are unable to change ship to address or any shipping information after orders that have been processed and shipped.

For orders that have been shipped and need shipping information changed, an additional $10.00 charge and a subsequent re-shipping charge will be applied to all orders requiring re-shipping due to incorrect address at the time of purchase.

Returned Packages: 

For packages returned to us due to unsuccessful delivery, a charge of $10 will be charged to the invoice for re-shipping the package plus any additional shipping cost. UPS and Fedex carriers make three attempts to deliver packages. On each attempt, a note is left to inform the receiver of delivery. Customers can call carrier after receiving a notice to accommodate time arrangements. Following three unsuccessful attempts, the package will be returned to sender.

To avoid re-shipping charges, please make prior arrangements.

Free Shipping Policy:
Free ground shipping, on orders that meet requirements, will be paid by us. However, if an item is returned, the standard shipping charges will be deducted from the total invoice of the returned order.

Does the Flat Shipping Rate apply to All States?

No, the Flat Shipping Rate does not apply to Alaska &  Hawaii. Depending upon the order amount, we do offer the flat shipping rate to these states as well.


Do you offer other shipping like Overnight,  2nd Day Air & 3rd Day Air Delivery ?

Yes, we do offer these shipping choices, however the cost will be incurred by the customer. Depending on the size, quantity and weight of your item(s), cost vary. To avoid confusion among our valued customers we do not show these options on our website. If you need urgent shipping, please call us at our Toll Free Number 1-866-936-0044 and we will be happy to assist you in this regard.

How can I plan ahead to receive my shipment on the first delivery attempt?

To receive your shipment on the first delivery attempt, track the shipment and leave a note for driver on the scheduled delivery day. The note can instruct the driver to either leave the shipment, or, if a signature is requires, to deliver to a nearby neighbor who is available during the day. Additional options include having shipments sent to an address where someone is available during business hours.

 
For further information regarding carriers please visit:
www.ups.com
www.fedex.com
www.usps.com
www.homedirectusa.com